Thank you for visiting our website. This document is our Terms of Service (i.e., "Agreement") for our Company’s website. It is a legally binding contract between our Company, visitors, users, and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company. We reserve the right to amend or change our Terms of Service at any time, and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement and can be found at: http://sunshinebrooms.com/privacy-policy/. For purposes of this Agreement, Sunshine Brooms Cleaning Referral Agency may also mean “We,” “Us,” or “Our.” “Customer” or “Client” may also mean “You” or “Your.”
I. Cleaning Services
Our Company, Sunshine Brooms Cleaning Referral Agency, provides professional cleaning services in the greater West Valley area such as
When scheduling online, you will be prompted to provide your contact information as well as selecting a specific cleaning service. We will also need to know the size of the premises to be cleaned as well as the number of bathrooms. For areas greater than 4,000 sq. ft., please call or email us for a custom quote. Keep in mind that all bookings will always have a two (2) hour arrival window due to unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
II. Scheduling and Confirmation
Confirmation: When booking a cleaning service online, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by email or phone with a confirmation for your appointment. In order for our Company to keep prices low and avoid trip fees, we schedule our cleaning in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.
Time is of the essence: Cleanings are scheduled between 8:00 a.m. and 5:00 p.m., Monday through Friday. Please call or email us to schedule a weekend cleaning on Saturday or Sunday. The Customer is expected to be on premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and key. If the Customer is unavailable and our representative or agent is locked out, you understand and agree that it will incur a $100.00 lockout fee.
Appointment Window: Our Company permits a two-hour arrival window due to unforeseen events (i.e., traffic, weather, etc.) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.
III. Payment
Payment for services can be made via credit or debit card through the Client portal located on the website. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning has been performed.
Payment Options and Discounts: We offer four different residential cleaning payment options depending upon the frequency. Customers who schedule weekly, bi-weekly, and/or monthly cleaning receive between a twenty-five percent up to forty-five percent (25%–45%) discount on cleaning services. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal, or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed on a regular basis, and you authorize our Company to charge your credit or debit card on file. You will be charged only after the scheduled cleaning has been provided.
Financial Responsibility: You understand and agree to be personally and financially responsible for all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs, attorney’s fees, and legal costs for unpaid amounts on account.
IV. Refunds
We do not offer refunds since we have established our business providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event, and we will correct the error at no additional charge to you.
V. Customer Service
Our Company provides customer service on a first-come, first-served basis. Customers are encouraged to send our Customer Service Department an email containing their name, contact information, date, and a description of their challenge or problem. One of our qualified Customer Service Representatives will contact you within 24-48 hours.
VI. Right to Refuse Service
Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons, extreme clutter, disconnected utilities, or aggressive pets. Cancellation Fee: You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state or if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning due to any of the above reasons, you understand and agree that you will be charged a $100.00 cancellation fee.
VII. Cancellations
24-Hour Notice: We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment to avoid a $100.00 cancellation fee. Customers must either provide notice via email to Info@sunshinebrooms.com or call us at (602) 566-9508. Cancellation Fee: Failure to provide notice via email or phone call or failure to provide notice within 24 hours will result in a $100.00 cancellation fee that will be charged to the Customer’s credit card on file. If the Customer cancels service in less than 24 hours, you understand and agree that you will be charged a $100.00 cancellation fee. Lockouts: If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning, are turned away at the door, or refused entrance for a scheduled cleaning without notice, then you understand that you will be charged a $100.00 cancellation fee which shall be charged to your card on file.
VIII. Security and Alarms
Access: By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning. Security Systems: If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position, or in the alternative, provide our company with instructions and a code to operate the system and provide service. Please notify us immediately if the security code changes to prevent a lockout fee. Keys: Sunshine Brooms Cleaning Referral Agency is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access. Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48 hours or the next business day.
IX. Utilizing the Customer’s Equipment
If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment’s upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. If the Customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets, which may incur additional fees and charges.
X. Special Cleaning Instructions
Green Cleaning Supplies: Please notify us prior to cleaning if you require us to use exclusively green cleaning solutions.
Personal Cleaning Supplies: If you desire that our representatives use your personal cleaning supplies, please have the cleaning chemicals and materials readily available. This will allow our representatives and agents to complete our cleaning service as efficiently as possible.
What We Cannot Clean: Please note that we do not provide mold removal or hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excrement from animals or humans.
Limited Liability: Neither our Company, its owners, employees, or agents will be liable or responsible for cleaning products and materials provided by the Customer. In addition, you agree to hold our Company, its owners, employees, or agents harmless from any and all damages, injuries, harm, accident, or loss resulting from using the Customer’s cleaning products and materials, including but not limited to vacuums, equipment, towels, cloths, detergents, and other cleaning agents.
Before And After Photo Usage Policy: We take pride in the exceptional cleaning services provided by our esteemed partners. To showcase the remarkable transformations achieved by our cleaners, we have a photo usage policy that promotes transparency and celebrates our collaborative efforts. Our partnered cleaners are authorized to capture before and after photos of the spaces they clean. These photos may be used on our website, blog, and social media platforms to demonstrate our service efficacy and partner professionalism. Purpose:
Usage Guidelines:
This policy aims to enhance our online presence, showcase our cleaning partners’ talents, and further build trust and satisfaction with our clients.
XI. Inaccessible Locations & Heavy Objects
Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises. If you wish our representatives or agents to clean behind large appliances, furniture, artwork, or other large items, the Customer must move them if they weigh more than 35 pounds.
XII. Breakage and Loss
Our representatives and agents are professional, experienced cleaners. All of our representatives are insured and will take reasonable precautions when cleaning your home or premises. However, the chance of property damage or breakage happens. Personal property that is damaged or lost must be reported within 24 hours either via email or by phone.
Limited Liability: You understand and agree that our Company, its owners, employees, and agents are not responsible for damages caused by regular wear and tear or improper installation of an item in your home, including but not limited to artwork, collectibles, or family artifacts that were not revealed during the booking process.
Instructions: Fragile goods, artwork, collectibles, and family heirlooms are expensive and irreplaceable; therefore, please identify them ahead of time. Prior to your scheduled cleaning, specify how you would like your fragile goods handled.
XIII. Indemnification
Customers, users, and visitors of our website and services agree to defend, indemnify, and hold harmless our Company, its owners, directors, employees, and agents from all third-party claims, losses, costs, actions, damages, expenses, or liabilities that arise from or relate to an individual using or accessing our cleaning services, website, and/or social media sites. This also applies to unforeseen third-party claims.
XIV. Limitation of Liability
Customers understand and agree that they assume all responsibility and risk for accessing and using our website, platform, content, and/or cleaning services. Our company, its owners, employees, or agents will not be liable for any incidental, indirect, direct, punitive, exemplary, or consequential damages. The term “Damages” may include but is not limited to loss of profits, interruption of service, injuries, loss of business/personal information, or other loss, claims, or damages.
XV. Force Majeure
Force Majeure means any event that is beyond our control, or that of our Customer, or anyone accessing or using our website. Neither our Company nor our customer shall be responsible for any failure to perform under this agreement if it involves vandalism, fire, flood, strike, labor unrest, riot, act of civil or military authority, accident, acts or omissions of carriers, Act of God, or other events beyond their control. When we become aware of any force majeure event, it will be posted on our website or sent via email for our customers as notification. Any changes in our service, or resumption in our service, will be posted on our Company’s website.
XVI. Disputes
XVII. Notices
Any notice that is required in this Agreement must be in writing and sent to parties as follows:
Notice can be delivered via email or by phone. Customers can send notice or request to be opted out of email notifications by sending a written email to our Customer Service Department at: Info@sunshinebrooms.com. By phone: (602) 566-9508.
XVIII. Non-Solicitation
You understand and agree that during the term of this Agreement and for a period of three years immediately after its termination or expiration, you acknowledge and agree not to solicit any employee, agent, independent contractor, or affiliate of Sunshine Brooms Cleaning Referral Agency, nor induce any employee, agent, affiliate, or independent contractor associated with our Company to terminate or breach an employment, contractual, or other relationship for the purpose of solicitation (i.e., to work directly for the customer).
XIX. Modification and Assignment
The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified without the prior written consent of an authorized representative of our Company.
XX. Website Usage
We are providing our customers with a user-friendly, affordable platform to obtain assistance for the purpose of residential cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users, and visitors are prohibited from:
XXI. Termination
Our Company reserves the right to terminate or cancel your access to all or any part of our website or services at any time. If we cancel or terminate access, you will receive notice either through the website or email. If your account or access is terminated, then the terms and conditions in this Terms of Use survive termination and cancellation, including but not limited to limited liability, warranty disclaimers, indemnification, disputes, and choice of law provisions.
XXII. Rules and Conduct
Please note: We have a Zero Tolerance Policy for spam, harassment, bullying, obscenities, pornography, bigotry, discrimination, and theft. Users and customers must not use our website, platform, or services for any improper, illegal, or prohibited purpose. In addition, customers and users warrant not to use our website or services in any way that could affect its availability or use, or in connection with any unlawful activity.
XXIII. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts of law provisions. If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an order of a court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement. E-Sign: Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed. The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.
CONTACT
You can contact Sunshine Brooms Cleaning Referral Agency at: Email: Info@sunshinebrooms.com Phone: (602) 566-9508
Effective Date: 10/01/2024 © 2023 Sunshine Brooms Cleaning Referral Agency